Citizens Long Distance Service Agreement

Thank you for using Citizens Long Distance Services. In this agreement (“Agreement”), “you” and “your” mean the customer of the Citizens Long Distance services defined below and “Citizens Long Distance”. “We”, “our”, and “us” mean Citizens Long Distance Company, and any Citizens Long Distance affiliates authorized to provide you with Citizens Long Distance services. BY ENROLLING IN, USING, OR PAYING FOR THE SERVICES YOU AGREE TO THE PRICES, CHARGES, TERMS AND CONDITIONS IN THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE PRICES, CHARGES, TERMS AND CONDITIONS, DO NOT USE THE SERVICES, AND CANCEL THE SERVISES IMMEDIATELY BY CALLING CITIZENS LONG DISTANCE AT 724-423-2000 FOR FURTHER DIRECTIONS.

“Service” or “Services” means: (1) the Citizens Long Distance consumer telecommunications services you are enrolled in, use, or pay for that Citizens Long Distance provided to you under tariffs filed with the Federal Communications Commission as of July 31, 2001; and (2) any new or additional Citizens Long Distance consumer telecommunication services, that you enroll in, use, or pay for after July 31, 2001.

Citizens Long Distance Service Description contains specific plans and terms. You can review the Citizens Long Distance Service Description on our Web site found at http://longdistance.wpa.net. THIS AGREEMENT INCORPORATES BY REFERENCE THE PRICES, CHARGES, TERMS AND CONDITIONS INCLUDED IN THE CITIZENS LONG DISTANCE SERVICE DESCRIPTION.


1. CHARGES AND PAYMENT.


a. GENERAL. You agree to pay us for the Services at the prices and charges provided. The prices and charges for any particular call may depend on a number of factors, which include, for example, the duration of a call, the time of day and day of week, the distance called, and the type of service. Service types include, for example, direct-dialed from home, operator-assisted, or calling card calls. The prices and charges for the Services may also include, for example, monthly fees, monthly minimums, or connection charges.

b. PAYMENT. You must pay all bills or invoices on time (on or before the due date) and in U.S. money. We do not waive our right to collect the full amount due if you pay late or you pay part of the bill, even if you write the words “Paid in Full” (or similar words) on any correspondence to us. Your local telephone company’s late payment charges and policies will apply.

If your check, bank draft or electronic funds transfer is returned for insufficient funds, and we bill you for the Services, we will charge you an additional $20.00. When payment is made by credit card, payment will also be subject to terms and conditions required by the credit card issuer. c. PRICE CHANGES. We may change the prices and charges for the Services from time to time. We may decrease prices without providing advance notice. Increases to the prices or charges for the Services are effective no sooner than fifteen days after we post them on our Web site at http://longdistance.wpa.net. Increases to charges that recover our costs associated with government programs are effective no sooner than three days after we post the increases on our Web site (excluding taxes and surcharges). We will provide further notices of increases to the prices and charges as follows:

For the services we will notify you of these increases by bill message or other notice.

d. CHARGES AND BILLING. Charges accrue through a full billing period. We may prorate or adjust a bill if the billing period covers less than or more than a full month (for this purpose, each month is considered to have 30 days). To determine the charge for each call, we round up to the next full minute for any fraction of minutes used. We will determine the format of the bill and the billing period, and we may change both the bill format and the billing period from time to time.

You are responsible to prevent the unauthorized use of Services, and you are responsible for payment for any such unauthorized use.

e. TAXES AND OTHER CHARGES. You must pay all taxes, fees, surcharges and other charges that we bill you for the Services, unless you can show with documentation satisfactory to us that you are exempt. Taxes and surcharges will be in the amounts that federal, state and local authorities require us to bill you. We will not provide advance notice of changes to taxes and surcharges, exempt as required by applicable law.

f. CREDIT CHECK AND DEPOSITS. You give us permission to obtain your credit information from consumer credit reporting agencies at any time. Your local telephone credit standards apply.

g. CREDIT LIMITS. If we bill you for Services, we may set a credit limit based on your payment history or your credit score from consumer credit reporting agencies. If we do this, we will notify you of your initial credit limit and all changes to your credit limit. If you exceed your credit limit, we will restrict your access to the Services, including direct-dialed, operator-assisted, and call requiring a 900 or 976 prefix. Access to emergency services (911) will not be affected by this restriction. If you fail to make timely payments, we may also lower your credit limit.


2. SUSPENDING AND CANCELING THE SERVICES.


a. YOUR CANCELLATION OF THE SERVICES. If you use more than one Service, you may change or cancel individual Services by calling the 724-423-2000 customer service number on your Citizens Long Distance bill, subject to the applicable terms and conditions in the Citizens Long Distance Service Description. This Agreement remains in effect for any Services that you continue to be enrolled in, use, or pay for. If you want to cancel all of the Services, discontinue your use of all the Services and call us at 724-423-2000 for further instructions.

b. FRAUDULENT USE. You will not use the Services for any unlawful, abusive or fraudulent purpose, including, for example, using the Services in a way that (1) interferes with our ability to provide Services to you or other customers; or (2) avoids your obligation to pay for the Services. If Citizens Long Distance has reason to believe that you or someone else is abusing the Services or using them fraudulently or unlawfully, we can immediately suspend, restrict, or cancel the Services without advance notice.

c. FAILURE TO PAY. Upon advance notice, we may suspend, restrict or cancel the Services and this Agreement, if you do not make payments for current or prior bills by the required due date, including payments for late fees or any other required additional charges.

d. OTHER. Citizens Long Distance may from time to time, discontinue certain Services, subject to applicable law and regulation.

e. OUTSTANDING CHARGES. If the Services are suspended, restricted, or canceled, any charges will accrue through the date that Citizens Long Distance fully processes the suspension, restriction, or cancellation. You may pay all outstanding charges for these Services, including payment of any bills that remain due after the date of cancellation. You must reimburse us for any reasonable costs we incur, including attorney’s fees, to collect charges owed to us. If you want us to renew the Services, we may require that you pay a deposit.


3. INDEMNIFICATION.


YOU AGREE THAT WE SHOULD NOT BE RESPONSIBLE FOR ANY THIRD PARTY CLAIMS AGAINST US THAT ARISE FROM YOUR USE OF THE SERVICES. FURTHER YOU AGREE TO REIMBURSE US FOR ALL COSTS AND EXPENSES RELATED TO THE DEFENSE OF ANY SUCH CLAIMS, INCLUDING ATTORNEYS’ FEES, UNLESS SUCH CLAIMS ARE BASED ON OUR WILLFUL MISCONDUCT OR GROSS NEGLIGENCE. THIS PROVISION WILL CONTINUE TO APPLY AFTER THE AGREEMENT ENDS.


4. LIMITATIONS OF LIBILITY.


THIS SECTION DESCRIBES THE FULL EXTENT OF OUR RESPOSIBILITY FOR ANY CLAIMS YOU MAKE FOR DAMAGES CAUSED BY THE FAILURE OF THE SERVICES, OR ANY OTHER CLAIMS IN CONNECTION WITH THE SERVICES OR THIS AGREEMENT. IF OUR NEGIGENCE CAUSES DAMAGE TO PERSON OR PROPERTY, WE WILL BE LIABLE FOR NO MORE THAN THE AMOUNT OF DIRECT DAMAGES TO THE PERSON OR PROPERTY. FOR ANY OTHER CLAIM WE WILL NOT BE LIABLE FOR MORE THAN THE AMOUNT OF OUR CHARGES FOR THE SERVICES DURING THE AFFECTED PERIOD. FOR ALL CLAIMS, WE WILL NOT BE LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, LOST PROFITS OR REVENUE OR INCREASED COSTS OF OPERATION. WE ALSO WILL NOT BE LIABLE FOR PUNITIVE, RELIANCE OR SPECIAL DAMAGES. THESE LIMITATIONS APPLY EVEN IF THE DAMAGES WERE FORESEEABLE OR WE WERE TOLD THEY WERE POSSIABLE, AND THEY APPLY WHETHER THE CLAIM IS BASED ON CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION, OR ANY OTHER LEGAL, OR EQUITABLE THEORY.

WE WILL NOT BE LIABLE FOR ANY DAMAGES IF SERVICES ARE INTERRUPTED, OR THERE IS A PROBLEM WITH THE INTERCONNECTION OF OUR SERVICES WITH THE SERVICES OR EQUIPMENT OF SOME OTHER PARTY. THIS SECTION WILL CONTINUE TO APPLY AFTER THE AGREEMENT ENDS.


5. WARRANTIES.


EXCEPT AS THIS AGREEMENT EXPRESSLY STATES, WE MAKE NO EXPRESS WARRANTY REGARDING THE SERVICES AND DISCLAIM ANY IMPLIED WARRANTY, INCLUDING ANY WARRANTIES OF MECHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE ALSO MAKE NO WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE. WE DO NOT AUTHORIZE ANYONE, INCLUDING, BUT NOT LIMITED TO, CITIZENS LONG DISTANCE EMPLOYEES, AGENTS OR REPRESENTATIVES TO MAKE A WARRANTY OF ANY KIND ON OUR BEHALF AND YOU SHOULD NOT RELY ON ANY SUCH STATEMENT.


6. CREDIT ALLOWANCES FOR INTERRUPTIONS.


If an interruption or failure of Service is caused solely by Citizens Long Distance and not by you or a third party or other causes beyond our reasonable control, you may be entitled to a credit allowance as specified in the applicable Citizens Long Distance Service Description.


7. MISCELLANOUS.


a. NO THIRD PARTY RIGHTS. This Agreement does not provide any third party with a remedy, claim, or right or reimbursement.

b. ACTS BEYOND OUR CONTROL. Neither you nor we will be responsible to the other for any delay, failure in performance, loss or damage due to fire, explosion, power blackout, earthquake, volcanic action, flood, the weather elements, strike, embargo, labor disputes, civil or military authority, war, acts of God, acts or omissions or carriers or suppliers, acts of regulatory or governmental agencies, or other causes beyond our reasonable control, except that you must pay for any Services used.

c. ASSIGNMENT. We can assign all or part of our rights or duties under this Agreement without notifying you. If we do that, we have no further obligations to you. You may not assign this Agreement or the Services without prior written consent.

d. SEPARABILITY. If any part of this Agreement is found invalid, the rest of the Agreement will remain valid and enforceable.

e. GOVERNING LAW. This Agreement will be governed by the law of the State of Pennsylvania, without regard to its choice of law rules. This governing law provision applies no matter where you reside, or where you use or pay for the Services.

f. ENTITE AGREEMENT. This Agreement (which incorporates by reference the Citizens Long Distance Service Description) constitutes the entire agreement between us and supersedes all prior agreements, understandings, statements or proposals, and representations, whether written or oral. This Agreement can be amended only as provided in Section 8 below. No written or oral statement, advertisement, or service description not expressly contained in the Agreement will be allowed to contradict, explain, or supplement it. Neither you nor Citizens Long Distance is relying on any representations or statements by the other party or any other person that are not included in this Agreement.


8. CHANGES TO THIS AGREEMENT.


This agreement may only be changed in the manner provided for in this section 8.

We may change this agreement, including the incorporated Citizens Long Distance Service Description from time to time. If we make any changes to the prices of charges, we will comply with our notice commitments described in section 1 of this Agreement. With respect to all other changes to this Agreement, we will notify you of the changes, and they will be effective no sooner than fifteen days after we post them at http://longdistance.wpa.net.

IF YOU CONTINUE TO BE ENROLLED IN, USE, OR PAY FOR THE SEVICES AFTER ANY CHANGES IN THE PRICES, CHARGES, TERMS OR CONDITIONS, YOU AGREE TO THE CHANGES.


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